KOSA Professionals can accept your return within the first 30 days for a store credit. Product must be unused and in its original packaging. To initiate a return, you may send an email to firstname.lastname@example.org.
1 year Warranty
KOSA Professionals manufacturer’s warranty is effective only if you have valid receipt from an authorized retailer or our website Kosaprofessionals.com. THE WARRANTY IS NOT EFFECTIVE IF THE KOSA PROFESSIONALS TOOL WAS PURCHASED FROM ANY SOURCE NOT LISTED ABOVE, INCLUDING ANY INTERNET RESELLER OR AUCTION SITE.
The warranty for all KOSA Straighteners, wands, and dryers, is valid for the first year (12 months) from the date of purchase. The duration of the warranty begins at the time of purchase, not at the time of the tool’s first use. Hair care products as well as hair accessories such as brushes, clips, combs, etc., do not come with a warranty.
This 1 Year Warranty does not apply to any defect in the products arising from:
-Normal wear and tear, such as shorts in the power supply cord/plug, excessive product build-up on the plates, scratched or damaged plates (in case of styling irons), damage due to accident, misuse/abuse such as: dropping (broken housing, broken hinges, loose plates, rattling noise, etc), wrong voltage supply (including use of the tool in a country other than where it was intended to be used), or neglect in safety precautions or regular maintenance; or any tampering or modifications such as repair or attempted repair by unauthorized person, or use of unauthorized attachments.
-Accidental damage caused by misuse or negligence by you or a third party.
Damage caused by abnormal storage or working conditions.
-Any damage resulting in broken components (heating elements, cracked or chipped plates, burnt cords, exposed wires, etc.)
-Failing to operate or use the products in accordance with the user instructions.
-Damage caused by the use of products under the incorrect voltage conditions and/or damage caused by the use of a converter.
-Any alteration or repair by you or by a third party.
-Theft or loss.
WHAT TO DO IF YOU HAVE A CLAIM?
If a product fails to operate properly under normal use because of a covered defect and it is WITHIN the Warranty Period, then please (1) contact KOSA PROFESSIONALS at email@example.com to obtain a Return Authorization Number and return instructions, (2) return the defective product with a shipping, handling and replacement fee of $35.00 (SHR Fee).
The SHR Fee must be paid in the form of money order or check drawn on a US bank account and made payable to KOSA Professionals (PLEASE DO NOT SEND CASH). We WILL NOT process any returns without a Return Authorization Number or the SHR Fee. We are not responsible for products lost or damaged in transit.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES AND CONDITIONS SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF WE CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE WARRANTY PERIOD. WE EXPRESSLY EXCLUDE, AND WE WILL NOT PAY, ANY DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR THE BREACH OF ANY WARRANTY. WE ASSUME NO RESPONSIBILITIES FOR YOUR LOSS OF USE OF THE PRODUCT, OR FOR ANY OTHER INCONVENIENCE OR CONSEQUENTIAL EXPENSE.
To begin the process, please email your order details along with a short description of the problem to firstname.lastname@example.org